What is Hyundai Safe Drive Program?
Hyundai Safe Drive Program comprises of:
- Hyundai's 5 Years or 300,000km Warranty
- 24/7 Roadside Assist
- Automotive Insurance
- Customer Care Line
The above program is designed to provide protection to Hyundai owners and enhance ownership experience in Malaysia.
Can you tell me more about this 24/7 Roadside Assist program ?
The 24/7 Roadside Assist program provides all Hyundai owners assistance in the unfortunate event of:
- Accident (Major / Minor)
- Vehicle breakdown
- Stalled engine
- Punctured tyre
- Engine overheating
- Vehicle malfunction
- Weak or faulty battery
- Owner's negligence
Call our 24/7 Roadside Assist at 1300-13-2000 and our call center personnel will provide you with the assistance needed.
Does the 24/7 Roadside Assist program include towing services?
Yes. The 24/7 Roadside Assist program include towing services if you need it.
Do I have to pay to be eligible for the 24/7 Roadside Assist program?
24/7 Roadside Assist program will be provided free ONLY for vehicles insured under Hyundai Authorized Panel Insurer at Hyundai Authorized Sales Outlet or Service Center and it must be a comprehensive insurance.
Are all Hyundai vehicles covered by the 24/7 Roadside Assist program?
Only vehicles registered for private usage are covered by this program. Truck or vehicle used for commercial purposes (hire and drive, taxi, driving school and others) are not covered by this program.
Can I still be covered by the 24/7 Roadside Assist program if my vehicle is currently not insured by a Hyundai Authorized Panel Insurer?
Yes, but services requested are chargeable.
Are the towing services chargeable?
Towing charges will be provided free of charge only for non-customer induced breakdowns, accidents and up to a maximum distance of 300km to the nearest Hyundai Authorized Service Center; RM3/km will be charged for every excess kilometre. Towing charges apply for customer induced breakdowns such as shattered windscreen, running out of fuel, wrong type of fuel, illegal racing, lost/locked key, tyre punctured with towing needed, etc.
Can I tow my vehicle to a service center of my choice?
You are allowed to choose any Hyundai Authorized Service Center nationwide. Additional charges will be applied for towing to Hyundai Authorized Service Center exceeding the 300km distance. Towing to non-authorized service centers are strictly prohibited as services performed may void the warranty coverage on your vehicle.
What other services are included in the 24/7 Roadside Assist program?
Hyundai 24/7 Roadside Assist program also provides services such as:
- Alternative Travel Assistance
Arrangement of alternative transport to your destination if your vehicle is not repaired on site.*
- Arrangement for Rental Transport
Arrangement of rental of an alternative vehicle of your choice, subject to availability.*
- Arrangement of Hotel Accommodation Assistance
Arrangement of hotel accommodation at the nearest location; pending completion of repairs.*
*3rd Party charges are applicable and user is required to make payment directly to the 3rd party service provider engaged
Hyundai Panel Insurer
Please refer to your nearest Hyundai Authorized Sales Outlet or Service Center on the list of Hyundai Authorized Panel Insurer.
*Terms & conditions apply
What is the geographical coverage for Automobile and Roadside Assist program?
The service is available in Malaysia (excluding Malaysian islands) and Singapore. However, similar service will be rendered to customers in Penang, Langkawi and Labuan.
Does the program cover breakdown that occurs at the customer's residence other than during a journey?
Yes, both breakdown incidents either at the customer's residence or during the journey are covered.
Where will my vehicle be towed to?
The vehicle will be towed to the nearest Hyundai Authorized Service Dealer or Hyundai Authorized Body & Paint workshop.
How do I select a service provider?
We will contact the service provider nearest to you.
What will happen once towing / Roadside Assist has been contacted?
We will closely monitor the service provider and keep you updated.
What is the estimated respond time frame?
Depending on traffic conditions, the provider should arrive within an hour for major towns.
What are the tow truck's operating hours?
24 hours a day, 7 days a week.
How many times am I covered for towing / Roadside Assist service?
Do you handle accident cases?
In the event of an accident, where will you tow my car?
Your car will be towed to the nearest Hyundai Authorized Body & Paint workshop for repair.
What happens if I have a flat tyre?
Our service provider will assist to replace the flat tyre with the vehicle's spare tyre.
How would you assist if I lost my car keys and my car doors are locked?
We will assist to arrange for a locksmith. Charges apply.
What if my car battery went flat?
Our 24/7 Roadside Assist personnel will attempt to jump-start your battery. Customers are then advised to drive to the nearest Hyundai Authorized Service Center for proper diagnosis.