Sime Darby Motors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Sime Darby Motors may change this policy from time to time by updating this page. You should periodically visit this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2013.
2.1 What we collect
We may collect the following information:
Name, company name and job title
Contact information including address, phone number and email address
Demographic information such as postcode, preferences and interests
Personal/financial information such as EA forms, religion, date of birth, age*
Other information relevant to motor vehicle purchase, customer surveys and/or others
*The personal information is required if you require us to assist you to apply for a hire-purchase loan to finance the purchase of any motor vehicle from us.
2.2 What we do with the information we gather
We require this information to understand your needs and provide you with better service, and in particular for the following reasons:
inspection and/or registration of motor vehicle ownership at the relevant governmental and/or regulatory authorities including Puspakom and/or Jabatan Pengangkutan Jalanraya
internal record keeping includes the updating of our after-sales service records of the motor vehicle. This relevant information will be used by us, our appointed after-sales service dealers, agents and/or sub-contractors to provide the relevant after-sales service and/or repair as well as to communicate with you on any matter relating to the provision of the service in general
improvement of our products and services
customization of our website
activation of motor vehicle warranty with the relevant motor importers/distributors and/or relevant motor/manufacturer overseas and the activation of motor vehicle extended warranty with the relevant insurance company(ies)
disclosure of your information to service providers, agents and/or contractors from time to time to help us to provide and market our products and services to you and you have the option to elect not to receive any direct marketing promotional information from us in the manner as referred to in Item No. II.3 below.
for statistical analysis and includes our disclosure of your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide; for administrative purposes and statistical analysis.
2.3 Protection of Personal Information
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect online.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
We may use your personal information to send you direct marketing information about us and/or third parties which we think you may find interesting if you tell us that you wish this to happen.
You may choose to limit the collection and/or use of your information by the following manner:-
when you are asked to fill in the form contained in this website, you may indicate your choice/preference by ticking against the box(es) stated in the said form on whether you would like (or not) for your information to be used by us for direct marketing information to you.
if you have earlier agreed for us to use your information to send direct marketing information to you and you do not wish to receive any more direct marketing information about us and/or third parties, you may:-
- put your request in writing by way of an e-mail sent to us with a header that says “Unsubscribe” to firstname.lastname@example.org.
- provide us with enough information to identify you (eg. your account number, username, registration details).
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg .sms, email or telephone), please specify the channel you are objecting to.
2.4 Retention of information
In view that the ownership of a motor vehicle may remain with its owner and/or the use of a motor vehicle can be for any particular length of time, we will retain your information as well as the information of the motor vehicle registered to you for the following time duration:-
five (5) years from the date:-
- of the motor vehicle is registered into your ownership; or
- when any other party inform us that he/she/they is/are the new owner of the motor vehicle
five (5) years (or such other longer time) from the :-
- date the motor vehicle warranty is activated with the motor manufacturer overseas and/or the date the motor vehicle extended warranty is activated with the insurance company(ies); or
- last date the motor vehicle was sent to our after-sales service centre/workshop for service and/or repair works.
one (1) year from the date you submit your information and/or details to us through submission via our website and/or our consent form(s) when you visit us and/or our appointed sales and/or after-sales dealer(s).
A cookie is a small file which asks permission to be placed on your computer’s hard disk. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preference.
We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
2.6 Links to other websites
Our website may contain links to enable you to visit our group of companies’ websites and other third parties’ websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the nature, content and/or availability of those other websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
2.7 Access and Accuracy of your information
You have a right to:-
request a copy of your personal information we hold about you (for which we may charge a small fee) for granting you access in your information. If you wish to exercise this right, you may:-
correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:-
- put your request in writing;
- include proof of your identity and address (eg a copy of your driving licence and a recent credit card bill); and
- specify the personal information you want access to, including any account or reference numbers where applicable.
- put your request in writing;
- provide us with enough information to identify you (eg. your account number, username, registration details); and
- specify the information that is incorrect and what it should be replaced with.